Aviation know-how – applicable to your business as well
Whether on the flight deck of a modern aircraft or in a control room of an oil rig, whether in an operating theatre of an ICU or within a crisis management team of a large company - human beings have to accomplish complex tasks with far-reaching consequences. How can we keep up with continuously increasing demands?
Errors do occur in every complex working environment - that is an inevitable fact. However, one can influence their frequency and their consequences in a positive way. The question is: how do we deal with errors - as an organisation, a team or as an individual?
Everyday work in complex high risk environments often requires well-structured decisions in stressful situations - this not only makes life easier, it can be vitally important! By applying communication and decision-making methods from aviation, the quality of your decisions can improve to a large extent which in turn can reduce and mitigate risks.
Once a workshop or a seminar is completed, the transfer into practical results begins; we offer continuous support, consulting and advice during the entire process if desired. This can include development of software tools or professional support for the set-up of an own human factors department in your company.
At PerfeQT you are in good hands.
We provide you with the best service and professional knowledge for optimising the work flow in your company and training your workforce
Your advantages:
About us
NOBODY IS PERFEQT
The PerfeQT GmbH was launched in 2008 by three airline pilots and a civil engineer. Our main business segments have been quality/risk management and training.
The company is now well established in the market.
The brand name is a registered brand. It is derived from the dedication to PERFormance as well as the key business segments Quality management and Training.
Furthermore, the name serves as a teaser; a play on words to encourage a closer look: sometimes things are not as they might seem at first sight – a fundamental principle of
quality-oriented practice.
Nobody or nothing is perfeqt! Accepting this statement yet striving for the best output for our customers – that is driving our team every day.
PerfeQT – Performance in quality management and training.
A competitive advantage for your business as well!
Portfolio
RISK MANAGEMENT AND THE HUMAN FACTOR
What can other industries learn from aviation?
Flight safety is a precondition for consumer acceptance of air travel as well as – to a large extent – for the economical success of an airline. It is an interesting fact, less than 10% of all safety relevant incidents in aviation are solely caused by technical faults. About two thirds of all incidents happen during daily routine operation, the so-called „normal ops“. Even in complex and sophisticated systems with a high degree of automation the human being remains to be the core of the decision-making process – that part will even play an bigger role in the future!
But the „human system“, by design, is prone to error. And even more so under the influence of stress and high mental demands. The evolutionary design of the homo sapiens is limited in its ability to understand complex dependancies and to carry out well structured decisions under pressure. Which „design flaws“ are an inheritance of evolution and how can we cope with them?
Technology reliefs us from routine works, however the demands due to monitoring and decision making have greatly increased!
Since the early 1970s, aviation has understood that despite technologically matured systems the safety record was about to deteriorate. So-called „human error“ came into the focus of attention and became a key point for improving flight safety. For the last decades, human factor training for crews has been constantly refined in joint effort by airlines, aviation psychologists and research centres. It has now become an inherent part of initial and recurrent training for flight crews. The development of human factor training has brought up well-engineered concepts for interpersonal communication, team and leadership behaviour as well as decision making models. These concepts – though based on scientific theory – focus on down-to-earth behavioral methods and guidelines in step with actual practice which can be effectively trained.
This knowledge and the developed methods can be transferred to other industries as well!
Our approach
Industry sector, size of enterprise, organisation, history