Aviation know-how – applicable to your business as well
NOBODY IS PERFEQT
The PerfeQT GmbH was launched in 2008 by three airline pilots and a civil engineer. Our main business segments have been quality/risk management and training.
The company is now well established in the market.
The brand name is a registered brand. It is derived from the dedication to PERFormance as well as the key business segments Quality management and Training.
Furthermore, the name serves as a teaser; a play on words to encourage a closer look: sometimes things are not as they might seem at first sight – a fundamental principle of
Nobody or nothing is perfeqt! Accepting this statement yet striving for the best output for our customers – that is driving our team every day.
PerfeQT – Performance in quality management and training.
A competitive advantage for your business as well!
RISK MANAGEMENT AND THE HUMAN FACTOR
What can other industries learn from aviation?
Flight safety is a precondition for consumer acceptance of air travel as well as – to a large extent – for the economical success of an airline. It is an interesting fact, less than 10% of all safety relevant incidents in aviation are solely caused by technical faults. About two thirds of all incidents happen during daily routine operation, the so-called „normal ops“. Even in complex and sophisticated systems with a high degree of automation the human being remains to be the core of the decision-making process – that part will even play an bigger role in the future!
But the „human system“, by design, is prone to error. And even more so under the influence of stress and high mental demands. The evolutionary design of the homo sapiens is limited in its ability to understand complex dependancies and to carry out well structured decisions under pressure. Which „design flaws“ are an inheritance of evolution and how can we cope with them?
Technology reliefs us from routine works, however the demands due to monitoring and decision making have greatly increased!
Since the early 1970s, aviation has understood that despite technologically matured systems the safety record was about to deteriorate. So-called „human error“ came into the focus of attention and became a key point for improving flight safety. For the last decades, human factor training for crews has been constantly refined in joint effort by airlines, aviation psychologists and research centres. It has now become an inherent part of initial and recurrent training for flight crews. The development of human factor training has brought up well-engineered concepts for interpersonal communication, team and leadership behaviour as well as decision making models. These concepts – though based on scientific theory – focus on down-to-earth behavioral methods and guidelines in step with actual practice which can be effectively trained.
This knowledge and the developed methods can be transferred to other industries as well!
Industry sector, size of enterprise, organisation, history and culture – every company is unique! Our training design is as flexible as the diversity of our customers and their specific demands.
1. Briefing | 2. Check-In | 3. Flight | 4. De-Briefing
Introduction - analysis - preparationDuring a personal meeting we
will present our service portfolio in form of a keynote speech or an
In a subsequent analysis discussion we identify action potential for your company.
Check-in and action plan in practiceOur team will transfer the identi-
fied fields of action into specific audit, assessment, training and
organisational building blocks which may be linked to KPIs.
Out of those elements we will form the implementation plan as well as time schedule.
Implementation of actions according schedule
The measures and actions that were developed during the „check-in“ are being implemented. To assure success and sustainability of the programme we build in periodical review and feedback meetings as requested by our customers.
Review and measurement of results
On the basis of a feedback
system and the developed KPIs
we take a look at the results
of the programme.
This is an essential element of
our quality monitoring.
Our portfolio and references
Our service portfolio will be adapted to meet the developed targets in close cooperation with our customers. We offer different modules and/or individually developed solutions which can be combined to meet every organisation’s individual requirements:
audits | seminars | human factors coaching for individuals and groups | organisational design like establishing feedback and/or reporting systems